1 reviews | Active since Aug 2018
POOR SERVICE AUTO AND GENERAL
Poor service from Auto and General with regards to a claim. Bussiness vehicle was assessed and send for repair in April 2018. Vehicle not yet repaired up until today. We are using this vehicle in our bussiness. Everytime I call them, they are saying that the parts are on its way. And each month since April they are giving another date on receiving parts for the vehicle. I asked them how long it will take, they can't give me a date. In the meantime my bussiness is suffering, because I must hire a bakkie to use. I am telling all my bussiness associates about their POOR SERVICE.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for the frustration the has caused. As confirmed, we will provide you with an update regarding the part delay as well as estimated completion date of repairs before close of business today.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regard,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for the frustration the has caused. As confirmed, we will provide you with an update regarding the part delay as well as estimated completion date of repairs before close of business today.
Please feel free to contact our Customer Relation Specialist if you require further assistance.
Kind Regard,
The Auto & General Team.