Poor service and unprofessional conduct

I was with Auto & General for 3 years, paying premiums on three different vehicle policies. After deciding to cancel, I repeatedly requested that all my policies be terminated. Despite this, they still debited my account once after my cancellation requests — which is unacceptable.

They also kept calling me afterwards. During one of these calls, a consultant named Pauline tried to aggressively upsell me, even though I clearly told her multiple times I wasn’t interested. She spoke to me with a rude and dismissive tone, making the experience unnecessarily unpleasant.

To add to my frustration, around a year ago, I submitted a claim for a gearbox issue, which was denied because the gearbox casing wasn't covered. This made no sense, as the casing is an essential part of the gearbox. It felt like a technicality used to avoid paying out.

After paying premiums for 3 vehicles over 3 years, the only time I needed support, I was let down. Their service has been disappointing, their handling of cancellations poor, and their attitude towards claims unacceptable.

I would not recommend Auto & General to anyone.

Just last month they debited my account after I already asked for a cancellation I wonder if I'll ever get my money refunded.