MP
Malcolm P

1 reviews | Active since May 2014

31 Aug 2026, 13:34

Poor service and lack of communication

The worst warranty plan to consider when taking out a warranty plan !

Claim’s processing takes 2 weeks or longer you will follow up a million times and beg for feedback no one calls or responds to emails from top management to Frontline staff no resolution on claims

A&G Warranty claims happy to collect premiums monthly but lack on customer service and delivering on their promises.

There is no accountability you end up accepting the bear minimum from the insurer when you lucky and they do accept the claim they only pay a portion and advise you not covered for this or that yet on the policy documents it will advise unlimited cover...

A&G Warranty claims works against consumers they frustrate and delay the process and leave the customer waiting they barely return a call or call you to provide any feedback..

When they get this complaint they say sorry and will investigate of which they never do... It really is not the best product to have in time of need you will find yourself frustrated

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Replies (1)
Auto & General
Auto & General's reply31 Aug 2026, 13:55
Official
Hi Malcolm,


Thank you for taking the time to share your experience. We are sincerely sorry to learn about the frustration and disappointment you have encountered regarding your claim and the service you received.
We understand that delays in claims processing, difficulty obtaining feedback, and concerns regarding claim outcomes can cause significant inconvenience, particularly when you rely on your warranty plan during a time of need. We acknowledge your concerns regarding communication, turnaround times, and the clarity of cover provided under the policy.

At A&G, we strive to provide fair and efficient service to all our customers, and it is concerning to hear that we did not meet your expectations in this instance. Your feedback regarding responsiveness, accountability, and the handling of your claim has been noted and will be escalated to the relevant management team for review.

Therefore, we will be in touch to discuss your concerns.
 
Kind Regards,
The Auto & General Team