POOR SERVICE AND IGNORING CLIENTS QUERIES

Submitted a claim with them, everything went well. Car was towed and repaired at Auto Magic Centurion. This is where it all fell apart, I reported a noise coming from the left front wheel of the vehicle and it was pulling to the one side, was advised to take the vehicle back and I did. They "fixed" it and I went back to pick it up same day. A few days later the noise started again.

Have been struggling to get someone to call me back from Auto and General, I have called them multiple times and sent emails no one seems to care or want to help get this resolved. When I ask to put be put through to a supervisor, I get put on hold, call gets disconnected or he is not available. The noise is gradually getting worse and worrying and I dont know what to do. Hoping the Ombudsman will assist once i get in touch with them.

Cant belive Auto and Gen can treat their clients like this and think its okay. Abosolutely poor service and to leave a client to hang dry like this. Once they send your vehicle to the panel beaters they done with you even if not repaired to standard! A ****!