sZ
sandiso Z
1 reviews | Active since Jul 2014
14 Oct 2020, 06:17
poor service and failure to
Hi I have a problem with Auto and General warranty product together with innovation I bought from them. Nicholas, Nayna and Katlego that dropped the call. It now day 3 and my car hasn't been fixed and these three refused to capture a claim. They are rude, arrogant and they don't lesson and yet they under supervision in terms of FAIS regulation. Nayna said he cant help me and there is no one at innovation/ auto and general who can help me and he DROPPED the call cs he has to catch a taxi and the buck stops with him. customer service is beyond poorer and no TCF is uphold.
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Replies (3)sZ
sandiso Z's updateReviewer Update
14 Oct 2020, 06:32Hi
( please note of what Pamela Jaxa did for me whilst dealing with difficult Nayna, Nicholas and Katlego)
I believe in recognizing great customer service. Pamela Jaxa is a supper Star!!! that lady knows how to treat and respect clients. she spent an hour or more with me trying to deal with poor service from Innovation group. what she did is priceless. she is the best. Pamela I am speechless of your greatest support. You own and take accountability ensuring that a frustrated customer still get the best support and empathy. You ensured that am cooled down before saying goodbye and ensuring that you will be in contact with me until this is sorted. with that thank you and God bless you.
( please note of what Pamela Jaxa did for me whilst dealing with difficult Nayna, Nicholas and Katlego)
I believe in recognizing great customer service. Pamela Jaxa is a supper Star!!! that lady knows how to treat and respect clients. she spent an hour or more with me trying to deal with poor service from Innovation group. what she did is priceless. she is the best. Pamela I am speechless of your greatest support. You own and take accountability ensuring that a frustrated customer still get the best support and empathy. You ensured that am cooled down before saying goodbye and ensuring that you will be in contact with me until this is sorted. with that thank you and God bless you.
sZ
sandiso Z's update14 Oct 2020, 06:32
Reviewer Update
Hi
( please note of what Pamela Jaxa did for me whilst dealing with difficult Nayna, Nicholas and Katlego)
I believe in recognizing great customer service. Pamela Jaxa is a supper Star!!! that lady knows how to treat and respect clients. she spent an hour or more with me trying to deal with poor service from Innovation group. what she did is priceless. she is the best. Pamela I am speechless of your greatest support. You own and take accountability ensuring that a frustrated customer still get the best support and empathy. You ensured that am cooled down before saying goodbye and ensuring that you will be in contact with me until this is sorted. with that thank you and God bless you.
( please note of what Pamela Jaxa did for me whilst dealing with difficult Nayna, Nicholas and Katlego)
I believe in recognizing great customer service. Pamela Jaxa is a supper Star!!! that lady knows how to treat and respect clients. she spent an hour or more with me trying to deal with poor service from Innovation group. what she did is priceless. she is the best. Pamela I am speechless of your greatest support. You own and take accountability ensuring that a frustrated customer still get the best support and empathy. You ensured that am cooled down before saying goodbye and ensuring that you will be in contact with me until this is sorted. with that thank you and God bless you.
Auto & General's replyOfficial
14 Oct 2020, 09:47Hi Sandiso,
We acknowledge receipt of your complaint and would like to apologize for the service.
One of our Customer Relation Specialist will contact you.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and would like to apologize for the service.
One of our Customer Relation Specialist will contact you.
Kind regards,
The Auto & General Team
Auto & General's reply14 Oct 2020, 09:47
Official
Hi Sandiso,
We acknowledge receipt of your complaint and would like to apologize for the service.
One of our Customer Relation Specialist will contact you.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and would like to apologize for the service.
One of our Customer Relation Specialist will contact you.
Kind regards,
The Auto & General Team
sZ
sandiso Z's updateReviewer Update
14 Oct 2020, 10:16Can someone who knows what they are doing contact me cause right now am the phone for an hour and the arrogance of Khutso telling me that management will tell me exactly what he told me and am wasting my time.
sZ
sandiso Z's update14 Oct 2020, 10:16
Reviewer Update
Can someone who knows what they are doing contact me cause right now am the phone for an hour and the arrogance of Khutso telling me that management will tell me exactly what he told me and am wasting my time.