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JH
Jaime H

1 reviews | Active since Feb 2025

17 Dec 2025, 09:56

Poor Service and even worse communication

I had a geyser burst/leaking geyser a day ago. I have reported the issue to and till today have had no response for A&G. The delayed response has caused a damaged ceiling and floor [i have parquet flooring]. Apart from the distress and there is additional damage that will require cover - just leads to more expenses. I cannot understand how it can take this long to respond. Just tell us what's happening and give us a solution. Is this the peace of mind that we were sold. I am very disappointed with this service.

0
Replies (9)
JH
Jaime H's update17 Dec 2025, 09:58
Reviewer Update
Ref Number#***
Auto & General
Auto & General's reply17 Dec 2025, 10:01
Official
Good day Jaime, 

We are sorry for the service you have received and for the frustration caused.

Kindly provide us with your policy or ID number in order for us to be able to assist you as we do not pick up a policy with your cellphone number or email address.

Kind regards
The Auto & General team
Auto & General
Auto & General's reply17 Dec 2025, 10:07
Official
Hello Jamie, 

Thank you for replying, however this is not the correct number.

Please provide us with your ID number.

Kind regards, 
The Auto & General team
Auto & General
Auto & General's reply17 Dec 2025, 10:19
Official
Good day Jamie, 

Thank you for your cellphone number, we will escalate your complaint to the relevant team to assist.

Kind regards, 
The Auto & General
JH
Jaime H's update17 Dec 2025, 12:43
Reviewer Update
Even after escalating this issue - there is still no action. This is categorized as an emergency. Shocking . . . .
Auto & General
Auto & General's reply17 Dec 2025, 12:55
Official
Good day Jamie, 

We are following up with our team for feedback.

Kind regards, 
The Auto & General team
JH
Jaime H's update17 Dec 2025, 13:00
Reviewer Update
Thank You for your response Team.
We have received some action after the escalation. The repair is currently being actioned.
Auto & General
Auto & General's reply17 Dec 2025, 13:06
Official
Hello Jamie, 

Thank you for letting us know that you are being assisted.

We once again apologize for the inconvenience caused.

Kind regards, 
The Auto & General team
Auto & General
Auto & General's reply05 Jan 2026, 14:41
Official
Good day Jamie,

Compliments of the Season to you.

We would just like to inform you that we will be paying money into your bank account due to a Service Failure with regards to your complaint.

We will advise once the payment has been processed.

Kind regards, 
The Auto & General team