Poor service and delays

I have a 3rd party claim lodged for damages to my vehicle. As a result of the accident i am unable to use the vehicle. I have been in liaison with the legal department to try and settle the claim. The service that is received and the attitude of the consultants is extremely poor. I was advised that my claim was approved and I would receive email notification. No correspondence was received. I was not advised as to the appointed repairer or requested to select an authorized repairer that would be convenient for me. Now to have this changed to a branch more convenient located is another process adding to the delay and inconvenience that I have already been subjected to.