Poor service.

Iam very frustrated with the lack of communication with Auto&General Warranty claims, i submitted a claim on 29/09/2025 (My claim no ***, my car was towed to the dealership. Sam Moloko sent an email stating he is the claims agent that will be handling my claim from auto & general side , since then they will send those auto emails stating they awaiting documents to process claim , so i have been the middle man between the delearship and auto& general comunnication via email and also i have called their warranty claims and everytime im told its either Sam is busy on a call or Sam is not available , last email i sent to him was on Monday 13/10/2025 for the warranty to confirm in writting that they will pay the for the strip in order for pictures of the damaged components to be taken , and no feedback from Sam or the warranty people , Yesterday @18:00 i received an sms that my claim will be close temporarly how do they close a claim that has not been resolved and when they are not available when you try to get hold of them ? This company is really dissapointing and this is the 2nd time i have to go through this with them My claim no ***.