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Siphamandla C
1 reviews | Active since Jan 2018
25 Apr 2022, 13:45
Poor service!!
I wish i could give Auto and General zero stars. They have kept my car at the assessment centre for MORE THAN A WEEK AFTER THEY TOLD ME THEY REJECTED MY CLAIM. I have recieved no communication from them whatsoever with regards too my cars whereabouts.
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Replies (2)
Auto & General's replyOfficial
25 Apr 2022, 13:59Hi Siphamandla,
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply25 Apr 2022, 13:59
Official
Hi Siphamandla,
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
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Siphamandla C's updateReviewer Update
26 Apr 2022, 08:22This complaint has not been resolved. I was told that i would recieve my car by the end of business yesterday. I was **** too. I was contacted by another agent saying that i would not receive my car because a Release form had not been filled out. So you mean too tell me from 12h00 to 16h00, nobody bothered to get a release form signed? For 4 hours?. Anyway, i proceed to talk with the agent who i then asked to release my car. Instead, she puts me on hold and she doesn't even bother too call back.
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Siphamandla C's update26 Apr 2022, 08:22
Reviewer Update
This complaint has not been resolved. I was told that i would recieve my car by the end of business yesterday. I was **** too. I was contacted by another agent saying that i would not receive my car because a Release form had not been filled out. So you mean too tell me from 12h00 to 16h00, nobody bothered to get a release form signed? For 4 hours?. Anyway, i proceed to talk with the agent who i then asked to release my car. Instead, she puts me on hold and she doesn't even bother too call back.