Poor service

Extremely Disappointed with Auto & General's Service I have been a loyal customer of Auto & General for more than 10 years and have never submitted a major claim. Unfortunately, my experience with my current claim has been nothing short of disappointing. My claim was finalised on 26 May 2026, but payment has still not been made. What is even more frustrating is that every time I contact the claims department, I am given a different payment date. No one seems able to provide a clear explanation for the delay or when I can realistically expect payment. The claim includes food items that need to be replaced, making the delay even more inconvenient. From the very beginning of the process, my excess amount was increased, which I was unhappy about, but I accepted it to move the claim forward. However, the poor communication and lack of consistency in the information being provided are unacceptable. After more than a decade of supporting Auto & General, I expected far better customer service, especially for what is a relatively small claim. Instead, I have been left frustrated, disappointed, and without any confidence in the information being provided by the consultants. I would appreciate urgent intervention from management, a clear explanation for the delay, and immediate payment of my approved claim.