Poor service

Myself and family are freshly out of isolation due to covid, I was hospitalized for over a week, my wife wanted to surprise me by buying me a new car. When we called auto and general for a vehicle confirmation document the consultants failed to send us the insurance confirmation letter in order for the dealer to release the vehicle to us, we spent the entire day waiting at the dealership for the document and missed my appointment for the day and unfortunately not leaving with the vehicle. I honestly regret dealing with this company