Poor service

My car broke down on monday the 31st May 2021 was towed after 20h00 to their nearest assessment center. Palesa contacted me vai email on Tuesday the 1st June to say "vehicle received and next update is on the 08th June". on the 8th she sent an email " we were unable to get hold of you on your cell" nothing else. I called her on Thursday the 10th could not get hold of her but got Nomsa who's the senior claims what what. Because i have a car hire which the period is coming to an end on the 16th June was worried of being left with no transportation. Only then Nomsa told me the car was for a week just standing there on the different side of the yaard and only that Thursday it has been moved so assessment will be done on Friday the 11th. I then asked for extension on car hire which she sent email to relavant people and was copied and none of them rep****. Yesterday the 14th June Palesa called me after i attempted to get hold of her but unavailable to speak to let me know of howm much the damage will be and advise that as the insurance company they will not cover as it is less than my access. She then told me that the towing will be arranged for my car to come back to me. Whe i asked what is wrong with the car she still did not have the information and promised to email it to me before end of business yesterday of which none of that has happened up to now. Its so disappointing to have been let down by an insurance company people that you trust in times of need they will be there to assist. It just shows that you can not trust them because this is the second incident of which one was household contes and had to dig them to get them to pay and cooperate.