Poor service

I’m so disappointed with Auto and General. I have put a claim on Friday and someone called me on Saturday and advise that assessors will come on the Saturday and nothing. Today I called them as no one even bothered to call me and advise the way forward as per their promise on Saturday, and they say the assessors will call me but they can only come tomorrow what about my needs or you don’t take your customers serious. I’m currently not having a fridge an all my food is rotten. This guy told me no manager in the office a put down phone on my ear. I will never refer anyone to this poor insurance that has only 1 assessor