Poor service

I logged a windscreen on Monday, supp**** the insurer with a quote from the dealer as vehicle is 2023 model.A&G supp**** their quote from supplier that I don’t feel comfortable using that is much less compared to mine. And I asked a 2023 model only a dealer parts needs to be used and they advised they will get back to me. Even today no feedback maybe is because my policy started last month that I am not worthy of their urgency