poor service

Hello Peter,<br> <br> I just don't understand how this insurance company works. At first they took forever to fix my wife's car secondly when it came back it had more scratches than before now the licence disc is missing and I have logged a query with the company. To date no response off which I'm not really worried they used to doing that. <br> <br> All that I want is the vehicles licence disc ASAP. This comes to prove my dissatisfaction with the company.<br> <br> Whoever wishes to call me and let me know when am I getting the licence disc should do so on ***.