MM
Maria M

1 reviews | Active since Apr 2021

24 May 2023, 18:25

Poor Service

Very poor service I received today from Zandile Chonco and Zelda Mukhumeni who failed to provide me with correct details on my car insurance certificate they sent it without VIN and Engine number and they expected the dealership to release the car with just the name of the car on the policy. When I ask for correction they kept on making even more mistakes on the confirmation we waited till the dealership closed and we waited and waited but continued to make more mistakes till we gave up and left the car. So their service is very poor and they knocked off without resolving my issue while we waiting at dealerahip for their own mistakes. I regret considering it the place, I'll never ever opt for auto and general

0
Replies (3)
Auto & General
Auto & General's reply24 May 2023, 18:34
Official
Hi  Maria,

We would like to apologise for the service and inconvenience we have caused.

We will contact you during office hours to assist.

Apologies again.

Kind Regards,
The Auto & General Team
MM
Maria M's update25 May 2023, 15:09
Reviewer Update
Thank you very much to Auto and General they listened and attended to my complaint and resolved the matter with immediate effect. Thank you
Auto & General
Auto & General's reply25 May 2023, 15:32
Official
Thank you for the feedback Maria.

We are happy to hear that your matter has been resolved.

Enjoy your day!

Kind Regards,
The Auto & General Team