Poor service

I write to hello Peter with greatest concern regarding the treatment I have recieved on my claim tears can't stop rolling down my face, as frustration and anxiety are inevitable when I narrate my experience.

I have made a claim immediately after being involved in an accident in March 2021, I had hoped that taking insurance with Auto & General company would ease the pain and frustrations in rainy days but it's doing none of that instead I am the one who has to run around to remind people of their work, whereas I have kept on paying my premiums exceptionally well.

I was assigned a consultant who was to update me on the developments on my claim and because he is managing his work by wondering he isn't attending to my case instead I am the one who calls their offices at all times to enquire on my claim, which is very unprofessional and unpleasant to me as I incur additional costs, mind you I'm in the middle of the crises as I have to walk to work in these uncertain times.

Every time I call the offices I am referred to a gentleman called Ryan Brown who is the one handling my claim who happens to always be unavailable, the only time he was available is when he requested the Natis and spare keys which I have available to him, hoping he is attending to my case, but he seems to be dragging his feet. He told me that the required documentations and spare keys to enable him to settle my claim hassle free, but unfortunately he is playing hide and seek.

I called again around May and he told me my vehicle licence has expired and needs to be renewed, which left me thinking how will I be able to renew the licence when all the documents required for renewal of the licence are with your company? I didn't get a response on that again and last week Friday I called again mind you it's June already requesting them to send back the documentations so that I'll be able to renew the licence which seems to be a mountain to climb, even as I write to you I am still waiting for the documentations which I was promised the same day, it's nearing a second week and I am still waiting for the documentations.

I don't know what must I do anymore, maybe I should go on social media and tag you guys because my experience with you is awful and unbecoming, or maybe it will help other customers to join the competitors instead, because of the bad service you guys provide, or maybe I should write to consumer rights protection shows for help as I am not getting any of those from you as an institution.

I am furious because I am struggling while you guys enjoyed to debit from my account. I can't bear with your office any longer.

Yours angry customer