Poor service

I logged a a warranty claim this morning and a tow service was arranged by auto and general to a dealer of their choice and when my car arrived at the dealer the tower was informed they had no knowledge of the car coming to them and they cant accept the car and on top of that they do not deal with small cars as my car is in the small car category .2ndly when i called the insurance back i was transferred from pillar to post as no one could really assist me as they didn’t know what to do but lastly i was transfered to the relevant department and they promised to sort it out and get back to me and now the time is 16:26 i do not know the whereabouts of my vehicle and iam still waiting for a call from Katlego the agent who assited me in all of this ,as a 1st time claimant this has been very poor and disappointing service from auto and general which leaves me with a question that if this is how they render service to customers how is the relationship going to be going forward reff : no ***