Poor Service

In January 2018, I submitted a claim for a damaged roof. No one even looked at the claim until I complained on this platform. The claim was approved. Between Feb and March. your service providers got busy with repairs. On completion, I sent an email to inform you that I was not happy with their work as it was sub standard, and on top of that, they used corrugated sheets for roofing instead of IBR, which is what was initially there. Instead of removing the old wet wood trusses, they reused them. All round sub standard work to save costs on their side I assume.

Auto & General then sent an assessor to review the roof and the assessor agreed that IBR sheets should have been used and that the trusses were wet and old.

Now less than a year later, the wet season is here and the roof is leaking and my tenants are threatening to not pay. All this because Auto & General use poor service providers!! Auto & General cannot tell me that I have to put in ANOTHER claim for the same thing!!