Poor service

<p>Very poor service from A&G. Although the telephone staff are always very friendly, none of what is promised ever transpires. I have had to make 4 or 5 phone calls to A&G in the last 2 weeks and every time it was 10-20 mintues that i had to spend on the phone. i lodged a claim in December 2015 for a scratched car and asked that the service provider follow up in January because I was not in the country to have the damages repaired immediately. Nobody phoned me back in January. I had to phone A&G 3 times to ask that the service provider contact me again. Only after the 3rd time they contacted me. Initially i was told that the repair would take a week, and now they tell me it will take 4 weeks. This is unacceptable. I contacted 2 of our contacts who have autobody repair shops and they can do the repair in 4-5 days. It was arranged that A&G would pay out the cash amount (after they deduct discount fees?!!!) and i should just complete a form. The form was supposed to have been sent yesterday afternoon. I am still waiting for the form 18 hours later. I refust to phone A&G again and be on the line with my talk time for another 10-20 mintues to sort this out. Someone better phone me back right now or else i will go to the ombudsman.</p>