Poor service

Auto and General I want you to allocate someone else to assist me with recovering my excess from Santam. The person that was allocated to assist me is not doing anything and he does not even bother to reply to my emails. He only called me today because I called and complained. The feedback that he gave me shows that he didn't even read the documents I sent because he would have used it effectively. Please get someone who will attend to my claim and give me quality service.