Poor service

I phoned your Claims department to log a claim on Friday, 01 April 2016. I was then told to send all the relevant documents to an e-mail address, [Email Removed] which I promptly did on the same day.<br> I then received an automated response and a Read receipt from Claims_Request minutes after the mail was sent.<br> <br> After having no feedback I phoned again on Wednesday, 06 April to require as to the status of the Claim. I was then informed that my e-mail was not received as there were no notes on the system and documents were still outstanding. I was then requested AGAIN to e-mail the documents to [Email Removed]<br> Again, I received an automated response and a Read receipt from Claims_Request.<br> <br> I phoned today, 07 April and was shocked to find out, that not only has nothing been done yet as the e-mails were not received, but I was given the WRONG e-mail address by 2 different Claims Consultants?! Apparently the correct e-mail address is [Email Removed] or something like that.<br> <br> Now there are unnecessary delays towards my claims, as I had to forward all the documents again today.<br> <br> Your levels of poor service have reached new heights.