Poor Service

Policy Number ********** 24. I was involved in an accindent on 2 Dec 2018, I was in an out of Hospital until 26 De 2018. My family reported the accident to Auto & General. In February I received a letter informing me that my claim was rejected because of outstanding documents. I disputed the letter with all supporting documents attached to a dispute. I have been engaging with Nels Williams, on 29 April 2019 Nels called me to inform me that his task is completed and the claim is sent to Claims Department for Settlement. He also asked me to send him a service rating letter on the same day and I did. I then called the claims department to confirm, they told me the waiting for settlement letter from standard bank. On 02 May 2019 I requested a settlement letter from standard bank and I forwarded it to claims department to save time. To my surprise after claims department saw my settlement I was told that I said I was insured for 5 years without claims and yet this was my first car. They said they will confirm the recording, on 06 May I called to check. I was then told to bring a letter from my employer confirming that I never had an accident with the truck that I am driving. It’s been 5 months without a car, an investigator was assigned to my case and she found nothing and now other tricks are being used to delay or to reject my claim. What a disappointing service from such a credible institution