Poor service

I hit a pothole outside Standerton on the Vrede roadon Monday the 29/04/19around 06h00. My tyres was damaged an they insisted to to my car to Secunda, 60km away.They only send the assessor out on Wednesday the01/05/19.I phoned them all the time and only today the 02/05/19 at 15h00 my clam is rejected, because it is around 60 less than my excess. I was supposed to be in Kimberley already and now I am sitting and phoning them for feedback. I did explained to them I am no from here an I must still drive 700 km, s to get home. I will definitely cancel this insurance, because they could have told that they don't will pay the claim an I would have pay the supplier myself. Will never recommend them again.