VM
Vusi M

1 reviews | Active since Jun 2014

17 Mar 2016, 16:05

POOR SERVICE

PLEASE CANCEL MY POLICY WITH IMMEDIATE EFFECT YOUR SERVICE IS POOR, I HAPPED TO DO A QOUTE WITH YOU LAST MONTH AND I WAS HAPPY WITH EVERYTHING EXCESS AND MONTHLY PAYMENTS, YOUR CONSULTANT NEVER SEND ME POLICY SCHUDULE UNTIL I REQUEST IT 2 TODAYS LATER AND WHEN I CHECK EXCESS WAS DIFFERENT TO WHAT I WAS TOLD I CALLED YOUR COMPLAINTS DEPARTMENT THERE AND THERE AND I WAS PROMISED THAT A RECORDING WILL BE SEND TO ME BEFORE THE 20TH OF MARCH TO DATE I AM STILL WAITING I COMPLAIN AGAIN ON YOUR WEBSITE STILL NO ONE CALLED ME I CALLED YOUR CALL CENTRE AGAIN LAST WEEK AND I WAS PROMISED THAT SOMEONE FROM PRETORIA WILL CALL ME I AM STILL WAITING SO I AM ASKING YOU IN JESUS NAME NO TO GO INTO MY ACCOUNT YOU COMPANY SUCK I WILL FIND ANOTHER COMPANY WITH GOOD SERVICE

0
Replies (1)
Auto & General
Auto & General's reply18 Mar 2016, 09:27
Official
Hello voosie,

Thank you for bringing this matter to our attention.

Kindly be advised that we have escalated this matter to our Sales Team Manager to investigate. Once we are able to confirm what was discussed on the sales recording; we shall revert back to you.

We apologise for any inconvenience caused.

Kind Regards
The Auto and General Team