poor service

Hello my experience hasn't been the pleasant at all. On the evening of 26th I met n accident around 22:05I then called auto and general for assistance since my car wouldn't start,i then received a text msge saying a tow truck is comin to assist. I waited till around 23:45 in the rain,their tow truck didn't come I then decided to make alternative plan,used another towing company since it was raining, I then called the call center informing them that my car has been towed to Super tech(BMW) the call center assistant spoke to the towing company guy and he explained that they will keep the car till the 28th which was Monday for FREE, Sunday morning the 27th I called the call center again I was advised to call back on Monday, on Monday the 28th I called t 08:20am I spoke with the lady named Diana.she gave me a claim number and informed me that someone is going to call me. On Tuesday the 29th I received a call from the towing DPT from a Lady called Pinky,she asked where the car was kept I gave her all the information, I called again on the 30th spoke to Mbalenhle Dirulelo and explained to her that my is still at super tech and I'm worried that if they don't fetch the car they will charge since it was kept till Monday for free, Mbalenhle asked me to email her the towing company invoice which I did,she then told me she will resolve the matter. I then received a call from Pinky and she informed me that I will have to pay for the storage my self since they will pay only R2000,I then explained to her that I cannot pay so much when I reported this matter in time. On the 4th of Feb I got a call from a Lady named Thuli explaining the same thing Pinky told me,that they being charged ,8000 by the towing company so they are willing to pay only R2000,I must pay the rest of the money which I strongly feel its unfair as I reported this accident on time and kept calling them since nobody was giving me proper feedback.

Regards KS Jack

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