Poor service

I was involved in a car accident on the 30th of June, I had to go to hospital n my car was still on the road with police doing their work, I had to ask a tow company on the scene to tow my car to safety after everyone was done as I had to go. I reported an accident and it too A&G month to finalize the claim in that process not 1 person called to update me on status or issues outstanding for them to finalize the claim and they only contributed R1500 on towing I had to pay R5600. 2 months later (excluding 1 month for finalization) my car is still not ready they have been promising me tomorrow after tomorrow, a 3 weeks ago they said it's only wheel alignment, already it's a week and a half wheel alignment was sorted my car is still not ready, week ago after wheel alignment I went to fetch it and found that the bumper was painted incorrect and the grill was not of my car range (it's like getting a grill of the 1.6 on the Gti) I have been in talks with A&G repair division, that for 3 month I had organize myself a rental car as I did not have rental in my policy, but now I'm off the view that they need to take responsibility for their panel beaters action, I continue hire a vehicle for myself they will not take their work serious, the worst thing happened today when they book my car to the Agent the booking was made Friday and for some odd reason they only got the today slot (Thursday) the car was suppose to be at the agent 7:30 they took the car in @ 9:30 and I'm still stucked without my vehicle, Auto and General says it's not their fault that the panelbeater is ***********, the question whose fault is it? Do I have to be responsible for their negligence? If you read this I strongly recommend that you try other insurances not Auto & General they have no respect for their clients and their panelbeater and not monitor they just a joke