1 reviews | Active since May 2013
Poor Service
I have logged a claim for my geyser on 17 December 2015 that are not warming. It happened after a thunder storm. On 21 December 2015 a plumber arrived and said the problem is electrical and he cannot fix it as the Insurance indicated that it is a leaking geyser. I've phoned again, On 24 December 2015, electricians arrived and indicated that the timers are faulty, they have no stock and will wait for feedback from Insurance. I followed up numerous times every time with different consultant. I had no reference or name of consultant dealing with my case. About two weeks ago, a plumber arrived again send by the Insurance. When he heard that it is a electrical fault, He left. Since then, my geyser still not fixed. More than six weeks!!
We acknowledge receipt of your complaint.
It is clear that this claim is causing you a lot of unnecessary frustration which we apologise for. We will investigate the service failures and address it with our Service Provider.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success. We have since requested that you are contacted by the claims branch to clarify your concerns.
Please accept our sincere apology for the inconvenience and frustration caused herein.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
It is clear that this claim is causing you a lot of unnecessary frustration which we apologise for. We will investigate the service failures and address it with our Service Provider.
One of our Customer Relation Specialists attempted to contact you, unfortunately without any success. We have since requested that you are contacted by the claims branch to clarify your concerns.
Please accept our sincere apology for the inconvenience and frustration caused herein.
Regards,
The Auto & General Team.