Poor service

Iam not happy with service I recived from Auto & General. I took a car insurance policy with a hope of better service from my previous insurance in June 2023. The insurance amount I agreed on was R 942.45 including R99.00 for netstar car tracker. Couple of months later after taking out insurance I had a problem where they were debiting my account on the day did not agreed on including the amount I was not aware which led to cancel the policy In October 2023. In my conversation with the consultant canceling the insurance, the consultant advised me the Netstar will continue with the tracker premium of which I didn't have a problem with. In November 2023 Netstar tried to debit my account with an amount R122.85 which is an amount I did not agreed on and I reversed it and in December 2023 they tried to double debit the amount that I reversed also. In January 2024 I contact Auto & General for my call recording where I was advised that the amount will change with Netstar if a I cancel their policy and consultant advied me that she will request a call a nd come back to me. From January 2024 to date I have not recieved that call recording I requested. Now Netstar has handed over to the lawyers as I am refusing to pay the amount I did not agree on.