poor service

First claim after been with Auto & General for around 2 years and I still am in the dark as to what is happening after a month of lodging the complaint. I begged numerous times for someone to alerts call me to let me know what's happening but have heard nothing.i feel as if I aha e been conned.if I request via email that my policy be cancelled and still no reply. Terrible service,I will warn every family member, friend and colleague to switch from Auto and general.