poor service

I have had a policy with Auto & General for approximately 2 years and have n very missed a payment. More than a month ago my vehicle was burgled and my tools ******.I lodged a claim and recieved an email requesting certain documents, which I provided. I also stated on that email that someone please contact me via telephone. No one called.sent numerous emails requesting that someone contact me via telephone, no one called.more than a month later, I still do not know what's happening. Each time I call, I am told the person I need to speak to is not available. I am **** to and always promised that the correct person that handles this will call me but never happens. I cannot understand that a company of this size an offer such poor service. I even stated on email that someone call me to cancel my policy, still no one calls. I feel I am being conned.