1 reviews | Active since Sept 2012
POOR RESPONSE
On the 23rd of December my vehicle was involved in an accident, on this day I was told the assessment would be completed by the 30th of December and I would be advised as to where my vehicle would be repaired, I was contacted on the 30th and asked to verify an ID number which was given to them in the day of the accident, I then had to ask about progress of my claim, I was informed the vehicle had not yet been assessed, today is the 5th of January almost two weeks after the accident, I again called auto and general for feed back, only to be advised my vehicle has still not been assessed, 12 days later??? I guess it's as the saying goes, you get what you pay for, I have only been insured with auto and general for 3 months and would not be recommending this insurance company to any one, rather pay a bit more and get the service you deserve
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist who contacted you, we are so sorry that you are experiencing so much frustration during the claims process. It was unfortunately a difficult time of the year since majority of the Service Providers were closed for the festive season, and this information was supposed to be discussed with you when the claim was submitted. We will investigate the service failure and address it on an internal basis.
Please expect a call from our claims department before close of business today who will discuss the way going forward with you.
We again apologise for the inconvenience caused.
Regards,
The Auto & General Team.
Best regards,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist who contacted you, we are so sorry that you are experiencing so much frustration during the claims process. It was unfortunately a difficult time of the year since majority of the Service Providers were closed for the festive season, and this information was supposed to be discussed with you when the claim was submitted. We will investigate the service failure and address it on an internal basis.
Please expect a call from our claims department before close of business today who will discuss the way going forward with you.
We again apologise for the inconvenience caused.
Regards,
The Auto & General Team.
Best regards,