Poor recovery of access

If your claim is settled by a third party, forget about being assisted to recover your access. My accident took place in December 2020 and to date the recoveries dept from Auto and General have given no feedback even after countless emails. So you pay your premiums you pay access. But no assistance in recovery. You would think they would understand in the tough economic situation we find ourself in during the pandemic they will try and be a bit more considerate and efficient in helping their customers recover. So disappointed to top it all of the one email I get which was a letter stating if I don't reply I forfeit the recovery process was done with my ID, my claim number but the letter was dated October 2020, with wrong residential address. And this is supposed to be a binding lega document. Wow