AA
Adriaan A
1 reviews | Active since Feb 2020
05 Feb 2020, 11:41
Poor performance from Auto & General
I had a burglary at my home on 2020.02.04 and called Auto & General because the perpetrators broke down my door and security gate. The call center agent told me they are going to arrange a security officer for the next few days until the claim is finished. There was a NO SHOW. I had to sleep in a house with doors that are broken and no safety measurements. NOT GOOD!!!
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Replies (2)
Auto & General's replyOfficial
05 Feb 2020, 11:58Hi Adriaan,
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply05 Feb 2020, 11:58
Official
Hi Adriaan,
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
We will escalate your matter to our team to look into.
They will contact you with feedback.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's replyOfficial
19 Feb 2020, 14:39Hi Adriaan,
We attempted to contact you this afternoon and there was no answer.
There was an email forwarded to your email address.
We again apologise for the delay and inconvenience caused during this claim.
Kind Regards,
The Auto & General Team
We attempted to contact you this afternoon and there was no answer.
There was an email forwarded to your email address.
We again apologise for the delay and inconvenience caused during this claim.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply19 Feb 2020, 14:39
Official
Hi Adriaan,
We attempted to contact you this afternoon and there was no answer.
There was an email forwarded to your email address.
We again apologise for the delay and inconvenience caused during this claim.
Kind Regards,
The Auto & General Team
We attempted to contact you this afternoon and there was no answer.
There was an email forwarded to your email address.
We again apologise for the delay and inconvenience caused during this claim.
Kind Regards,
The Auto & General Team
Best regards,