Poor online/app service; good call center experience

Huge contrast between the online / app service and call center. A&G claim to have an online insurance quote service...forget it; just one big frustration (maybe just for current clients). It is not for me to test their systems or tell them what is wrong. A development team was paid to provide a functional system. They clearly did not replicate a real world senario but reportedig is functional and received payment. Nobody within A&G verified functions. This irritates me of all developers these days...not testing nor delivering functional systems let alone "updates". After wasting time you supposed to get a call back, however that did not work either. So, either fix the system or at very least align website info to system. Do not imply an "online quote" when it is never the intention to provide such. Distinguish between potential new clients and existing. Call center was helpful and friendly although some admin issues can improve e.g. don't ask questions more applicable to new potential clients...you already have records of existing. By all means confirm appropriate items.