BG
Bertus G
1 reviews | Active since Apr 2025
21 Jan 2026, 10:03
Poor Management and service overshadow the peace of having cover
Unfortunately the comfort of having a aftermarket warranty in my case, are being overshadowed by poor service when claims are registered. This is my 2nd experience, both loaded with frustration because there's NO feedback, other than when I phone and ask. From the switchboard lady to Lungile Ncobo who deals with the claim, either calls are cut or nothing happens. I emphasized previously that this can be only because there's NO oversight or management coordinating the activities at Auto and General and/or Telesure Warranty Department, thus the poor service. This force me to make all the moves, using all my airtime, call every 2nd day. There's no call-back facility.
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
21 Jan 2026, 10:10Hi Bertus,
We apologise for the frustration and inconvenience you’ve experienced. The lack of communication and the need for you to repeatedly follow up is not acceptable and falls short of our service standards.
We apologise for the frustration and inconvenience you’ve experienced. The lack of communication and the need for you to repeatedly follow up is not acceptable and falls short of our service standards.
Your complaint has been escalated to management for urgent attention, and we will ensure that you receive proper feedback and support moving forward.
Kind Regards,
The Auto & General Team
Auto & General's reply21 Jan 2026, 10:10
Official
Hi Bertus,
We apologise for the frustration and inconvenience you’ve experienced. The lack of communication and the need for you to repeatedly follow up is not acceptable and falls short of our service standards.
We apologise for the frustration and inconvenience you’ve experienced. The lack of communication and the need for you to repeatedly follow up is not acceptable and falls short of our service standards.
Your complaint has been escalated to management for urgent attention, and we will ensure that you receive proper feedback and support moving forward.
Kind Regards,
The Auto & General Team
BG
Bertus G's updateReviewer Update
22 Jan 2026, 12:27Empty promises, No Management or Supervision involvement! The assessment was done on 20/1, just to get a delayed response/query today from the assessor asking what was already answered on 19/1, the condition of the turbo. Please, can someone just get involved and attend to this unacceptable poor service. It's the 2nd time, out of 2 claims!
BG
Bertus G's update22 Jan 2026, 12:27
Reviewer Update
Empty promises, No Management or Supervision involvement! The assessment was done on 20/1, just to get a delayed response/query today from the assessor asking what was already answered on 19/1, the condition of the turbo. Please, can someone just get involved and attend to this unacceptable poor service. It's the 2nd time, out of 2 claims!
BG
Bertus G's updateReviewer Update
22 Jan 2026, 12:45I wouldn't reply either, it's so in line with the poor service.
BG
Bertus G's update22 Jan 2026, 12:45
Reviewer Update
I wouldn't reply either, it's so in line with the poor service.
BG
Bertus G's updateReviewer Update
22 Jan 2026, 12:46Similar response to me original bad review on 21/1, No management or supervision involvement!
BG
Bertus G's update22 Jan 2026, 12:46
Reviewer Update
Similar response to me original bad review on 21/1, No management or supervision involvement!
BG
Bertus G's updateReviewer Update
22 Jan 2026, 17:08With no-one from Management getting involved, the poor service continue. The documents I sent via email, containing damage assessed to the intercooler, have been requested now again at 16:39 at close of day. This is such bad service.
BG
Bertus G's update22 Jan 2026, 17:08
Reviewer Update
With no-one from Management getting involved, the poor service continue. The documents I sent via email, containing damage assessed to the intercooler, have been requested now again at 16:39 at close of day. This is such bad service.