Poor level of service & professionalism from auto & general

I've been without hot water for almost 2 months now, none of your external service provider seems to be able to identify the fault with my geyser, plumbers and electricians have come to my house about 5 times and still can't fix the problem. The pain point is that different agents from auto& general keep calling me to get an update, even though I'd provide an update to one agent, the next shift agent will ask for the same update from me again, which is a bit annoying when you have to do it over and over again, and nothing gets done thereafter , would be best if the clients notes were kept your system. I've given them enough time to sort this out and haven’t managed to do that. I'm very disappointed with the level of service from auto & general