Poor insurer

Horrible experience when claiming for the first time after a year of being with them. On the website it shows my account it inactive and it has the wrong details of my car, I'm not even able to change it. If I try to claim it only shows the car they put in wrong which isn't even the same brand as my car. It says Hyundai I10 and I have a Chevrolet Aveo. Far from the same. I tried the app and it doesn't even have a claim function. I've tried callbacks for 3 days in the app and the website, no callbacks. I've seen about 20. Then I lodged a complaint through the email and within an hour I had a reply asking for ID and policy. I've not heard anything since sending that info to them.