Poor handling, unfair treatment, and a massive delay: Auto and General warranty

Seeing the ratings here, I should have probably started here before buying their product. I have been a loyal customer since 2021. However, when it is time for them to honour their end of the deal, I got hit with unnecessary delays, and an unfair claim outcome. I took my car for repairs on 20 October 2025. They took their time in approving my claim. I have not received my car yet. The car had heating problems, amongst other things; however, Auto and General warranty decided that they would only cover one component, engine failure and conveniently ignore the other components that failed. Despite their policy being clear that they will cover 45 components, not this time, apparently. So now I am forced to pay out of pocket or risk paying for storage at the repair shop because my car has been sitting there since October 2025. I am so disappointed. Auto and general warranty or value-added service, you did me wrong. I even raised a dispute, and I was told the matter would be resolved in 24 hours, it's been 72 hours. No calls, no emails, nothing, I have to chase after them.