Poor customer services and client retention

Service with A&G customer service has been terrible. I wanted to switch to another insurance due to the cost of insurance with A&G. After numerous call back requests, i eventually received a call and the agent was really friendly and helpful and wanted to retain me as a customer. We spent a fair amount of time reviewing my policy and I was ready to accept the new monthly payment and the call dropped. I have requested call numerous call backs AGAIN and left messages for the agent who was assisting me, to call me back so that we could finalize the amended policy as I didn't want to go through that whole explanation again with a different agent. This was 2 weeks ago. I'm still waiting. In my initial conversation I explained that I have moved which was one of the reason I was looking to change my pl insurance. I am living at my new address for over 2 weeks and my policy is still unchanged and showing the previous address..... and no one has called me back to finalize the amended policy. I'm extremely disappointed in the service.