1 reviews | Active since Oct 2017
Poor Customer Service (Warranty Claims Department)
It is sad that every time when a client requires assistance one needs to put the matter on Hello Peter to be able to get attention to the matter.
My claim that was rejected by Auto and General were I then needed to escalate the outcome to the adjudicator. I was then informed the matter will be resolved by 11 February 2025. To date the matter is not resolved , instead Auto and General keeps asking for the same information over and over to the service provider.
Delaying tactics yet it is alleged that the case is reviewed independently. I am now pleading with Auto and General in this platform to please finalise this matter so I can be able to take it further if I don’t agree with the outcome.
This is the only way of communicating Auto and General understands.
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The Auto & General Team