POOR CUSTOMER SERVICE OR NO SENSE OF URGENCY

I was in an accident on 31 July 2015, while trying to park my car in the garage. I reported the matter to Auto and General on 1 August 2015. My car went for an assessment on Monday 04 August 2015. I was supposed to receive feedback ob the cost of the assessment but no one called me. After calling the call centre three times did I then get a response on the cost of the of repairs. I was informed that my next update will be on 13 August 2015 but I again had to call in to be told that authorisation takes seven to twenty one working days, which even shocked the repair shop.<br> I have not received any communication from the Insurance which I believe is poor service from their part and the time it takes for them to authorise is a bit outrageous because they are not considering the time it would take for the car to be repaired.<br> I think I will be looking for another insurer if my car returns.<br> Absolutely disappointed with the disservice given