POOR CUSTOMER SERVICE

No communication at all. I had a claim 2 months ago which still hasn't been sorted out. Instead of paying out the claim, I'm being put on hold because the 3rd party is not complying. I feel that if you have a claim you as the client should be the first priority and not be dragged through a legal battle between the 3rd party and the insurance. If I don't email Auto & General first there's no communication with feedback regarding the claim. I would just like to know what I'm paying for every month? Currently I'm on the line waiting for the last 31 minutes for someone to just pick up the phone. Very TERRIBLE!