NN
Ntsako N
1 reviews | Active since Jul 2019
07 May 2024, 14:23
Poor Customer Service
After being a customer for 6 years, I was forced to cancel policies due to the exorbitant increase in premiums. It has been 12 days since I requested some documents, with a follow-up email sent this morning but still no response. Absolutely disappointed that I had to go via hellopeter to get any form of assistance.
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Replies (2)0
Replies (2)
Auto & General's replyOfficial
07 May 2024, 14:33Hi Ntsako,
We apologise for service experience.
We can confirm that the requested documents have been sent to you via email.
Apologies again.
Kind Regards,
The Auto & General Team
We apologise for service experience.
We can confirm that the requested documents have been sent to you via email.
Apologies again.
Kind Regards,
The Auto & General Team
Auto & General's reply07 May 2024, 14:33
Official
Hi Ntsako,
We apologise for service experience.
We can confirm that the requested documents have been sent to you via email.
Apologies again.
Kind Regards,
The Auto & General Team
We apologise for service experience.
We can confirm that the requested documents have been sent to you via email.
Apologies again.
Kind Regards,
The Auto & General Team
NN
Ntsako N's updateReviewer Update
08 May 2024, 15:05Dear Auto & General Team,
Please note that I still have not received the said documents. I have refreshed and checked spam multiple times. I would like to bring it to your attention that the only email I received was an auto-response from a follow up email I sent.
Thanks.
Please note that I still have not received the said documents. I have refreshed and checked spam multiple times. I would like to bring it to your attention that the only email I received was an auto-response from a follow up email I sent.
Thanks.
NN
Ntsako N's update08 May 2024, 15:05
Reviewer Update
Dear Auto & General Team,
Please note that I still have not received the said documents. I have refreshed and checked spam multiple times. I would like to bring it to your attention that the only email I received was an auto-response from a follow up email I sent.
Thanks.
Please note that I still have not received the said documents. I have refreshed and checked spam multiple times. I would like to bring it to your attention that the only email I received was an auto-response from a follow up email I sent.
Thanks.