Poor customer service

I'm so disappointed with the poor service from auto and general. I've submitted a claim on 2/4 and have been constantly calling them about feedback but I'm jus bounced from one "case worker" to another. The last person called me a few days bak and I'm trying to get them to email me with no success. I have not been assisted appropriately but I'm bombarded with thier customer satisfaction sms several times a day. I even gave a low rating and the customer service assistant called about it and ensured me that someone will follow up by the end of the day that was on Monday and still nothing.