Poor Customer Service

Even after my last week review and they responding that they will get in touch, haven't heard anything from them, took it upon myself to call them today, for more than 1 full hour being bounced around from one *********** consultant to the next, none of the people i spoke with managed to solve my issue, the last lady even worse after saying she is connecting us (me, her and the service provider) ended up sending me back to the queue where i had to explain once agajn what is the issue, for someone who works at a Customer Care company i know the process and it seems people who are put at A&G either do not know or don't care to escalate the issues they don't know, I mean how do you just transfer a customer to a department that has nothing to do with their issue? And having them to explain over 6 times what the issue is, Funny I was with ine guy now who really tried to help, he put me on hold for about 50 min and guess what? He was alsk bounced around to the point the line cut. I am honestly disappointed at the level of service I've received from this company