Poor Customer Service Auto and General

Very bad customer service experience from Maggie claims advisor regarding my claim authorization and processes. I have been with then for 5 years and it's almost 2 months and my claim is not finalized and settled fairly. My damaged Skylight and broken window panes claims has not been settled. I am 51 years old and their policy is if you are 50 years and older you dont pay an excess yet I was charged an access of R2450. They never updated my policy regarding the no excess payment for people 50 years and older.