POOR customer service and incompetency

I registered a claim as per the advice from A&G that its is a no damage car claim because my car is not damaged. I spoke to Garth and Reevo Manzini who was in conversation with 3rd party, who made threads after failing to register claims from his insurance as agreed on the accident scene. My claim was then registered on the A&G app with claim number referenced and claim advisor Mrs Janine De Bruin. Auto and general app seems not working because there is reference issued on it and only 6 SMS are sent to me that I am not reachable. Ms De Bruin did not call me, instead when I called another lady Cecil, and she said according to the claim my car was towed and damaged. Immediately I rectified and said to her my car was not damaged and if she has wrong information, it means she is dealing with wrong claim meanwhile the claim on their app is registered and with reference number. 4 people called from A&G which I fully was advised and strangely I am made aware the 3rd party called them to get my details as somebody who is not responsive to the claim.

I explained and Mr Manzini explained the nature of the claim and what the correct procedure is. My claim was the on the A&G app already reference number. A&G incompetence and poor service is proven that they rather share wrong information to make you irresponsible and fooling. This morning, I receive an email from Mutali Mukwevho to explain a claim registered and a call with wrong information.