Poor customer service

I had a small claim for lost keys however it took Auto and General a month to settle, the claims consultant Ashraf, was absolutely inefficient. After a week of claiming and trying to contact him he said that he was on leave and that he handed over my claim to another consultant, but no correspondence was received from him at all. I have been making calls to A&G almost daily , left him emails which he still hasn't responded to even after the claim has been settled. Very poor service. There is no senior manager that you can bring your case to, they are just as effective as ashraf. No return call from any senior person.i had to wait 4weeks without my vehicle for the claim to be settled. Not impressed