Poor Customer Service

My car key was damaged by water, I accidentally forgot it in my work clothes which I put in my front loader machine and I reported to my then insurance auto&general who **** to me about the cost of the key which I enquired about from my car manufacturer. Then I waited but I was given an unreasonable access for a freakin’ key. I despise this car insurance company. It just ate my money for many months and did nothing for me in return